Refund policy
We want you to feel confident in your IRONFORM purchase. If something isn’t right, contact hello@shopironform.comand we’ll help.
30-Day Returns
We accept eligible change-of-mind returns requested within 30 days of delivery.
To qualify, items must be:
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Unworn, unwashed and in their original condition.
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Free from damage, stains, odours and signs of use.
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Returned with original tags attached.
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Accompanied by an order number or other proof of purchase.
You may try on clothing to check the fit, but please take care to keep it in its original condition.
These conditions apply to change-of-mind returns. They do not limit your rights if a product is faulty, incorrectly supplied or otherwise fails to meet applicable consumer guarantees.
How to Request a Return
Email hello@shopironform.com with your order number, the items you wish to return and the reason for your request.
We’ll provide return instructions and the correct return address. Please contact us before sending an item back so we can identify and process your return.
Our return address may differ from the address on the shipping package.
Return Shipping
For change-of-mind returns, you are responsible for return shipping costs. We recommend a tracked service and keeping proof of postage.
Original delivery charges are not refunded for change-of-mind returns, unless otherwise stated.
For faulty, damaged or incorrectly supplied products, we will arrange return shipping or reimburse reasonable return costs where required by applicable law.
Exchanges
If you need a different size or colour, contact us. Exchanges depend on stock availability.
If the requested item is unavailable, we’ll explain the available refund or replacement options. Any additional delivery cost for a change-of-mind exchange will be confirmed before proceeding.
Items Excluded from Change-of-Mind Returns
The following items are excluded:
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Gift cards.
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Personalised or custom-made products.
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Underwear and products with a hygiene seal where that seal has been removed.
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Products clearly marked “Final Sale” before purchase.
Ordinary discounted products remain eligible unless clearly marked otherwise.
These exclusions do not affect your rights regarding faulty or incorrectly supplied products.
Faulty, Damaged or Incorrect Items
Please contact us as soon as reasonably possible if your item arrives damaged, is faulty or differs from your order. Include your order number and a description of the issue. Photos can help us assess the problem.
We will provide the appropriate remedy under applicable consumer law. Depending on the circumstances, this may include a repair, replacement or refund.
Faulty-product claims are not limited to our 30-day change-of-mind return period and do not require original packaging or attached tags.
Refunds
Once we receive and assess a change-of-mind return, we’ll notify you of the outcome.
Approved refunds will be processed to the original payment method within 10 business days. Your bank or payment provider may take additional time to make the funds available.
Where a statutory refund is due, we will process it promptly and within any period required by law.
Your Consumer Rights
Nothing in this policy excludes, restricts or modifies rights that cannot lawfully be excluded, including rights under New Zealand’s Consumer Guarantees Act 1993 and Fair Trading Act 1986.
Contact: hello@shopironform.com