IRONFORM Shipping Policy

 

Shipping Destinations

We currently deliver to [list supported countries or regions].

Available delivery options and charges are displayed at checkout. If your destination is unavailable, contact hello@shopironform.com before placing an order.

Dispatch Locations

Orders are dispatched from [New Zealand warehouse / overseas fulfilment partner / both—describe when each applies].

If an order may be shipped directly from an overseas fulfilment partner, this will be disclosed before purchase.

Order Processing

In-stock orders are normally dispatched within [number] business days after payment confirmation.

Business days exclude weekends and public holidays at the dispatch location.

Pre-orders and made-to-order products have separate estimated dispatch dates shown on their product pages. If your order includes products with different dispatch dates, [explain whether they ship together or separately].

Delivery Estimates

Estimated delivery times after dispatch are:

• New Zealand: [number–number] business days.

• Australia: [number–number] business days.

• Other supported destinations: [number–number] business days.

Rural and remote addresses may require additional time.

Delivery estimates are estimates unless we expressly agree to a guaranteed delivery date. We will contact you if we become aware of a significant delay.

These estimates do not limit your rights where goods are not delivered within an agreed or reasonable time.

Shipping Charges

Shipping charges are shown before payment. Any free-shipping offer will state its eligibility requirements, including minimum spend and eligible destinations.

Additional charges for remote locations or special delivery services will be disclosed before purchase.

Tracking and Split Deliveries

When your order is dispatched, we’ll send shipping confirmation and tracking details where tracking is available.

Orders may arrive in separate packages. If this happens, we’ll provide the relevant tracking information. We will not add an undisclosed shipping charge after purchase.

International Duties and Taxes

For international orders, [state whether import duties and taxes are included, collected at checkout or payable by the recipient].

Where charges are payable by the recipient, these will be explained before purchase. Customs processing may affect delivery times.

If you are unsure about charges for your destination, contact us before ordering.

Delivery Addresses and Order Changes

Please check your delivery address before completing your order.

If you notice an error, contact us immediately. We’ll try to make changes before dispatch, but changes may not be possible once an order has been processed.

If an order is returned because of an incorrect address or missed collection, we’ll contact you to discuss redelivery. Any reasonable additional charge will be explained before proceeding.

Delayed, Lost or Damaged Orders

If your order is delayed, missing or arrives damaged, email hello@shopironform.com with your order number.

We will investigate with our delivery or fulfilment partner and provide an appropriate resolution. Using a delivery or fulfilment partner does not remove our obligations to you under applicable consumer law.

Contact

For shipping enquiries, email hello@shopironform.com.